THE GROUP MANAGEMENT STRUCTURE

The AV User Group was originally formed on an ad hoc basis in the late 1990s and a more formal structure was put in place in 2009.

The group is now managed by a "not for profit" limited company which is chaired by Owen Ellis along with directors Deborah Jones (QEII Conference Centre) and Kevin McLoughlin (Royal Society of Medicine) .

The group is financed by sponsorship from our industry suppliers and all funds are used to deliver our meetings and network events. Any surplus funds are used for member benefits such as tables at industry events like the AV Awards, InAvation Awards and support attendance at AVIXA/InfoComm trade shows.

We maintain strong links with AVIXA, the industry trade body, media organizations who publish in this sector and other end user associations.

OUR TEAM - DIRECTORS PROFILES


Owen Ellis

Chairman

Owen’s career in AV started in 1984 and he has worked in a variety of roles from live events through project delivery at systems integrators that include Metro Group & Electrosonic. He also served for 17 years as a corporate enterprise end user at Morgan Stanley Investment Bank. He transitioned to a full-time role running the AV User Group in December 2017.

Owen became a member of the AV User Group in London in 2004 and was asked to serve as Chairman at the end of 2009. During Owen's time as Chairman he has extended the Groups reach into New York, San Jose (Silicon Valley) and Hong Kong.

Deborah Jones

Deborah Jones MBA CTS is Audio Visual and IT Sales Manager at The Queen Elizabeth II Conference Centre (QEIICC), London’s prestigious purpose-built venue in Westminster. The role has responsibility for promoting their technical facilities and she advises the clients on audio-visual design concepts within the Centre’s halls and offers guidance on how to budget for audio visual and IT equipment and labour.

She is also an active member of Avixa International (the association serving the professional AV communications industry) and the AV User Group (a community forum for AV Professionals). Previously, Deborah worked as a project manager for the audio visual team at the Centre, planning and managing the technical requirements across an extensive client portfolio and has spent her working life in the events and meetings industry.

Deborah was attracted to the audio-visual arena as it is the fastest moving and most challenging aspect of event management (it requires a constant skills update). She also enjoys the client liaison aspect of the job as AV staff spend a larger proportion of their time working on site and see tangible results in the events they help produce.

Prior to joining the Queen Elizabeth II Conference Centre, Deborah worked for the commercial arm of a charity organisation, The Chartered Institute of Environmental Health, where she established the events unit. She has also worked for the publishers Macmillan, where she was responsible for organising events as part of the promotional strategy for their magazine company. Apart from her Masters in Business Administration (MBA), Deborah also holds the general Certified Technology Specialist (CTS) qualification as part of the AV Continuing Education Programme.

Kevin McLoughlin

Kevin McLoughlin has over a 20 year career in the AV industry as part of the in-house team at the Royal Society of Medicine in central London. The RSM is the largest provider of CPD points through conferences and meetings in the U.K. and in addition to its medical academic programme of meetings it also hires out its meeting spaces and lecture theatres to external clients.

Starting at the RSM as a technician, Kevin has progressed through the ranks to AV Manager, recently leading the team to the prestigious AV Magazine Award for ‘In-house AV team of the year’ and receiving the individual 'AV Professional of the year' award in 2016.

In recent years Kevin has overseen several major AV projects at the RSM which have enjoyed good coverage in industry media. He is an active member of Avixa and the AV Cultural Forum and can be seen regularly commenting in AV social media.

Twitter | @Kev_McLoughlin

Non Executive Directors & Steering Committee Leads

Steering Committee Members

London

Non Executive Directors & Steering Committee Leads

Gary Keene

Manager, Audio Visual Engineering, Google

Gary heads up Room Experience Engineering at Google, a team responsible for the design of Google's 15,000+ meeting rooms. Gary brings over 20 years’ experience in AV, including spells at Enterprise customers, Integrators, Manufacturers, and as a Consultant

Steering Committee Members

Dave Patten

Head of New Media, Science Museum

Dave Patten is Head of New Media at The Science Museum, London, where his role includes managing all aspects of new media and AV, from conceptual design, prototyping and production to project managing external developers and production companies. He has a background in electronics and computer science and has worked at the Science Museum for over 30 years, developing exhibitions and leading development teams.

Stuart Mitchell

Team Leader, European Centre for Medium Range Weather Forecasts

Stuart has worked at the ECMWF for over 25 years in the Computing Department in a number of roles. ECMWF is an International Organisation funded by over 30 member and cooperating state countries providing research and development of numerical weather forecasts. He has worked with AV technology for over 17 years, designing, commissioning, and supporting various corporate AV installations including videowalls, meeting rooms and classroom facilities.

Duncan Gunn-Russell

Information Services Audio Visual Co-ordinator, Harper Adams University

Duncan has been involved with the AV industry for 30 years initially providing and installing systems for the then big 5 accountancy Firms and top 5 UK Banks. In 2012 Duncan became an end user as an AV specialist at Britain’s Leading Land based subject University, Harper Adams. 2 years ago, when IT and AV joined forces Duncan became the Information Services Audio Visual Co-ordinator.

Jason King

Audio Visual Technology specialist at We Work

Jason has over 15 years' experience in AV technology and is now the Senior Audio-Visual Specialist at WeWork. The role has responsibility for managing, supporting and delivering AV technology across EMEA, Israel and Australia. Jason also advises WeWork on best practises in audio visual integration, design, and development. His is an active member of AV Cultural forum, Triumph Owners motorcycle club and thebikeshed.cc his interests include Motorcycle lifestyle and culture, photography, Modern Art, Sailing, fundraising and charitable work.

New York

Non Executive Directors & Steering Committee Leads

John Hoyt

Vice President, UCC, BlackRock

John has been a member of BlackRock's Global UCC team for the past 10 years. John is responsible for AV infrastructure, design build projects, streaming and digital signage at BlackRock Financial. Combining new and existing technologies to deliver a world-class experience for all audiences regardless of location, medium, or business unit.

John moved into his current role after working as a contractor for Blackrock for two years providing daily operation support to the Multimedia team. Prior to this he worked at Wyckoff Medical center as the head of Multimedia.

Steering Committee Members

Haydn Miller

AV Infrastructure Manager, Harvard Medical School

Haydn Miller serves as the AV Infrastructure Manager at Harvard Medical School. He is responsible for strategic visioning of audiovisual collaboration technology solutions. Previously Haydn served on the innovation and engineering group at Aetna and Program Manager for the Aetna/Samsung Stronger Together partnership in Seoul, South Korea. Outside of work, Haydn serves on the InfoComm AV Technology Mangers Leadership Council. Haydn received his B.S.B.A. with a focus in Business Management from the Barney School of Business at the University of Hartford in Connecticut.

John O'Brien

Assistant Director of Academic Technology, Montclair State University

John has served for over 40 years in the AV industry, mostly at Montclair State University, the 2nd largest public university in New Jersey.

When John began his career at Montclair State, there were no mediated classrooms. There are now over 366 mediated spaces, and still growing.

John has served on the NJEDge.net K-20 Community Committee (including Internet2), the Video Resource Group as well as InfoComm’ s (Academy) Committee for AV Standards as well InfoComm’ s Technology Managers Council for over ten years.

Erich Baker

Assistant Director, Ernst & Young LLP

Erich is currently an In-Office Meeting Experience Technical Lead for Ernst & Young. He has over 20 years of experience in the AV industry, working extensively in design, engineering, project implementation, on-site operations, event support, and production. Prior to EY, Erich was a VP of Multimedia Implementation at JP Morgan Chase, and prior to that, a VP in Multimedia Engineering and Operations at Goldman Sachs.  He originally honed his “AV chops” in the hotel industry, and received a BS in Television-Radio Communications from Ithaca College.

Emil Delgado

Director of Client Services, Saint Peter's University

Experienced Director Of Client Services with a demonstrated history of successful accomplishments in higher education. Emil has years of experience in Information Technology, Staff Development, Team Leadership, Team Building, and Audio Visual (AV) Systems. An active business development professional who is responsible for leading the standardization of all AV and technology in the classroom and event spaces

Hong Kong

Non Executive Directors & Steering Committee Leads

Marc Elliott

Vice President, Multimedia Services, JP Morgan Chase & Co

Marc is a 20-year Information Technology and AV Operations manager whose career has spanned EMEA & Asia Pacific. Currently based in Hong Kong he is the Regional Lead for Multimedia Services covering APAC for JPMorgan Chase. His previous roles based in London & Singapore have covered Desktop Support & audio-visual roles in Credit Suisse and his current firm. His personal interests include playing golf, football and running.

Steering Committee Members

Ben Goldsworthy

Assistance Director of Audio Visual, Wynn Palace Cotai, Macau

Ben has been in this role since August 2015 and was responsible for handling the delivery of the AV systems prior to opening in August 2016. He now manages the operation, maintenance, and improvement of all AV equipment throughout this impressive resort. Ben holds a Bachelor of Arts degree in Television Production & Media Communications from the Charles Sturt University of N.S.W. in Australia. He has an extremely broad and diverse technical management background across a number of disciplines, including: commercial cinemas & international film festivals; broadcast television; live corporate events; technical facilities management; and technical services deployment on construction projects. Ben has accumulated this experience working in Australia, in the U.K, Ireland, & mainland Europe, and most recently in Asia.

Yuen Cheuk Wa

Head of Media Design & Technology, School of Theatre and Entertainment Arts, The Hong Kong Academy for Performing Arts

Before joining the Hong Kong Academy for Performing Arts (HKAPA) in 2018 as Head of Media Design & Technology, Yuen was the Manager in Technical & Production (Performing Arts) at the West Kowloon Cultural District Authority and involved in venue planning and technical development.

He earned a BFA degree (1st Class Honours in Theatre Technical Arts) at the HKAPA; an MFA degree (in sound design) at the California Institute of The Arts, supported by the prestigious Sir Edward Youde Memorial Fund Fellowship; an MS degree in architectural acoustics at the Rensselaer Polytechnic Institute.

He is an award-winning sound designer in Hong Kong and was one of the winning theatre designers to represent Hong Kong in Prague Quadrennial 2011.

Yuen has also presented paper at AES Convention, Acoustical Society of America Conference and International Symposium of Practice-as-Research.

Wilson Kwok

Hong Kong University

Wilson Kwok has been serving in the education sector for more than 16 years. These experiences include teaching in primary and secondary schools, curriculum development, teacher training in tertiary institutions, and offering academic administration and school-based support services in a university setting.

Before joining HKU as a Senior IT Manager co-ordinating the AV, event and classroom support services, Wilson was the Senior Education Development Officer who took care of teaching training, e-learning development and media production of Vocational Training Council. Before that, he was a primary and secondary school teacher.

After obtaining his undergraduate degree with the major of business administration, Wilson undertook some studies in education to further prepare himself. They included a postgraduate diploma in education, a Master of Education and a doctor of education.

Scotland

Non Executive Directors & Steering Committee Leads

David Pammenter

AV and Multimedia Officer, University of Edinburgh

David currently runs the AV design and provision for the University of Edinburgh Business School. David has over 15 years of experience in AV having started as an AV installation engineer and then moved into networks before taking up a position in the University of Edinburgh AV design team. One of David’s passions is working on bespoke projects and coming up with innovative solutions to difficult AV issues. He also likes tinkering with any electronics, and his favourite YouTube channels include Scott Manley’s rocket videos as well as Bigclivedotcom

Steering Committee Members

Gary Aitken

Audio Visual Technology Specialist, Information Services, University of Stirling

Gary has been involved in Audio Visual technology in Higher Education for over 10 years, initially providing support for learning and teaching spaces and now responsible for the integration of AV in over 80 centrally managed spaces. Notably, Gary has been involved in facilitating a change in approach from contracting out all aspects of AV integration, to bringing AV design and installation management in-house, including responsibility for control system programming.

Martin Todd

Assistant Technical Manager, Dynamic Earth science centre and visitor attraction in Edinburgh

Graduated from Ravensbourne College in 2013 with a degree in sound design, then worked with Stage Electrics in their live events division and moved to  Edinburgh to join Dynamic Earth in 2015.

Douglas McLeod CTS

Learning Spaces Product Engineer, University of Dundee

Doug has over 30 years of experience in the AV Industry, in a variety of roles.  His previous position was to manage the AV Support Team in the University and following a re-structure of the IT Department in 2015 moved into his current role.

Doug has responsibility for providing designs, standards and developing all our Learning and Teaching Spaces within the University.  This includes Huddle Spaces, Meeting Rooms, Seminar Rooms, Teaching Rooms, Lecture Theatres, Collaboration Spaces, Labs and IT Suites.  They have around 100 Centrally Managed Spaces and about another 250 which are School Managed.  Any AV upgrades within the University are carried out using standards that Doug facilitates.

Jim Blyth

Infrastructure Analyst, University of the West of Scotland

San Jose

Non Executive Directors & Steering Committee Leads

Jason Berry

Senior Infrastructure Engineer: Audiovisual, Salesforce

Steering Committee Members

Sean Kennedy

Senior Media System Specialist, Santa Clara University

Sean is the Senior Media System Specialist at Santa Clara University primarily responsible for design and project management. Prior to SCU, he worked as a PM for ETI, a boutique AV firm, and managed AV for San Manuel Casino. Along with his CTS, he holds numerous certifications from various manufacturers. His background is in recording classical music, which he still gets to do occasionally.

Cindy (Kuhns) Todd

Communication Services Engineer, Intuit Inc

Cindy (Kuhns) Todd has worked in AV for 12 years. She began her career in Video Conferencing with Wireone and British Telecom prior to joining Intuit. Her team provides AV support for day to day operations as well as production support for large events. Cindy’s role also includes system procurement, new room builds, vendor management and conference room utilization. Her focus is on “the Voice of the Customer” and making sure their needs are being met.

Chris Catlow

Americas AV Operations Manager, Google

Chris has worked in the AV industry for over 20 years and an active member of the AV User Group in the UK for around 8 years.

Starting out with British Telecom in the UK, Chris managed a VC helpdesk in the early days of corporate video conferencing, helping customers navigate issues with ISDN on PictureTel units for those of you old enough to remember those! From there he worked for a number of UK financial institutes in London delivering AV projects in their global offices.

In 2016 Chris moved from the finance industry to the tech industry joining Google in London to manage their AV Operations team deploying solutions for Google offices across EMEA.  In late 2017 Chris moved to the Google head office in Silicon Valley where he currently manages the Americas AV Operations team.

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WANT TO JOIN OUR USER GROUP?

Membership of the group is free to qualifying end users.

The current membership includes technology managers from the financial services community, government and the public sector, healthcare and pharmaceuticals, telecoms, professional services (including legal services, accounting and management consultancy), higher education, retail, business services and manufacturing.

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WOULD YOU LIKE TO SPONSOR US?

There are many benefits to becoming an AV User Group Sponsor.

Whether you wish to become a ‘Platinum’ or ‘Presentation Sponsor’ and take advantage of the presentation opportunities this affords or simply sponsor our informal networking events as a ‘Drinks Sponsor’ follow the link below to see all the benefits and learn how to apply.